Shipping

Shipping


When can I expect delivery of my order?

Most packages are typically delivered within five to 10 business days.

We process your order within 24 business hours of receiving full payment, and items will leave our facilities within two business days after processing.

You will receive tracking information via email within 24 to 48 hours after your item has been shipped. Please ensure that you have provided us with a valid email address, and remember to check your spam or junk folder, as communications from Pollara Auto may not always bypass your email filter, depending on your settings.

If you haven't received your order after 10 business days, please contact our shipping department at info@pollaraauto.com.

Why was my order delayed?

Orders may be delayed if we are missing necessary information for processing. In such cases, we will email you within 48 hours of receiving your order. Please remember to check your spam or junk folder, as communications from Pollara Auto may not always bypass your email filter, depending on your settings.

If you have not received an email from us and have not received your order after 10 days, please contact our shipping department at info@pollaraauto.com.

Please note that we cannot ship to a post office box or an APO address. For freight items, such as seats, engines, transmissions, running boards, or bumpers, we require your business name, physical address, and daytime phone number.

Will there be a handling fee for my order?

We currently offer complimentary shipping for all non-LTL orders within the contiguous 48 states of our shipping area.

Can I arrange my own shipping?

No, we use carefully selected commercial carriers to provide the best US coverage and care for your products. Therefore, we do not allow customers to arrange their own shipping. By entrusting us to package items, select the best shipping method, and coordinate freight pickups, you are guaranteed the most secure and efficient shipping process at the best possible price.

Will you ship freight items to Canada or elsewhere outside the US?

Pollara Auto only ships to the continental 48 United States. Currently, we do not ship to Hawaii, Alaska, Canada, Mexico, Puerto Rico, or any other overseas locations.

What shipping methods does Pollara Auto use?

We ship over 75% of our items via UPS Ground service and do not utilize the United States Postal Service. Therefore, we cannot ship to a post office box or APO address. Occasionally, we may ship ground packages via FedEx. Large or oversized items, such as motors, transmissions, seats, wheels, bumpers, and tires, are shipped via LTL Freight Carriers.

How will you ship my engine, bumper, seat, or other large item?

Large items, such as those mentioned above, are shipped via less-than-truckload (LTL) freight carriers.

Shipping costs for these items start at $100 and can exceed $1,000 for complete engines with transmissions or transaxles. Typically, these items are placed and secured on 4x4 or 6x6 pallets and covered or wrapped.

These parts must be shipped to a commercial address with docking and forklift capabilities. If such a location is not available, we can ship the items to the nearest freight terminal based on your ZIP code.

For an additional $75 charge, we offer shipping to a commercial address without a loading dock or to a residential address using a delivery truck with a lift gate. Please note that your products will only be unloaded at the curb, and we cannot deliver them to a driveway or garage. Please arrange to move your items from the curb to a secure location.

Upon delivery, please inspect the cartons immediately for any damage that may have occurred during shipment. Carefully examine both the packaging and its contents. Some wear on the carton is normal.

The shipping charge does not cover the removal of pallets, cartons, or other packaging materials.

The freight trucking company is not responsible for unloading items from the truck or carrying the parts into your building. Since the items are likely to be heavy and large, we recommend having a forklift or other assistance available for unloading and moving them. The total shipping charge does not include inside delivery or the removal of cartons.

Why doesn't the color of the part I ordered match my car?

We sell used OEM auto parts from various makes and models, which may have different color shades and variations. Color discrepancies may arise due to environmental factors and levels of wear. Therefore, we cannot guarantee that a part that fits your vehicle will also match its color accurately. We recommend consulting with an automotive painting professional to match the used part to your vehicle's color. Additionally, we cannot accept returns for parts that have been painted after purchase.

Free Shipping Terms and Conditions:

Free ground shipping is applicable to orders shipped to addresses within the continental United States, excluding Alaska and Hawaii. Shipping to a post office box or APO address is not available. Free shipping excludes wheels, transmissions, axles, and any products shipped via freight. Pollara Auto is not responsible for return shipping costs. This offer cannot be combined with any other offer, discount, special pricing, or promotion. Pollara Auto reserves the right to cancel or modify this offer at any time without notice.

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