Returns / Refunds

Returns and Refunds

How do I return a part? How do I get a refund?

At Pollara Auto, we stand behind our products with a commitment to your satisfaction. If you need to return a part, please review our return policy guidelines below:

Contact Pollara Auto Returns at returns@pollaraauto.com Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, to request a return authorization (RA) number. Please note that returns without an RA number cannot be processed.

Damaged Shipments:

Please thoroughly inspect your shipment upon receipt. If you notice any damage, even if the packaging appears intact, please accept the delivery and immediately contact Customer Service at info@pollaraauto.com. We may request photo evidence of any damage.

Freight Shipments and UPS Ground Shipments:

Before accepting delivery, carefully inspect both the external and internal packaging for any signs of damage. If you detect damage, please contact our customer service team immediately at info@pollaraauto.com after accepting delivery to obtain a return authorization number.

For engine assemblies, please be aware that we do not warranty or guarantee any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. Refusal of delivery due to damage to these parts will result in the deduction of original shipping and handling charges from any refund.

Returning Defective or Incorrect Parts:

If you have received an incorrect or defective part, please contact Customer Service to arrange for an exchange or replacement. We will issue an RA for the original part and create a new order for the replacement part.

Refused Shipment or Failed Delivery:

If you have refused delivery or if delivery failed due to multiple unsuccessful attempts, please contact Customer Service immediately at info@pollaraauto.com. Items returned to Pollara Auto under these circumstances will be credited for the sale amount, excluding shipping and handling fees. Please allow up to 14 business days for the credit to be processed.

Pollara Auto Discretion:

We reserve the right to deny any exchange or return request. Please refrain from installing damaged or incorrectly shipped items, as doing so will void our return policy. Modified, installed, or damaged parts may not be eligible for a refund or exchange.

Customer Service will provide the shipping address for returning items. Please ensure that the RA number is clearly marked on the shipping label. Returned parts must be in "as new" condition, in their original packaging and shipping cartons. If the original packaging is unavailable, please package the part securely to prevent damage during return shipping. We cannot issue a credit for damaged items or items that have been partially or fully installed or painted. The customer is responsible for all shipping costs associated with returns.

Please include the original invoice or a copy with the returned item. Our return policy allows 30 days from the date of the original invoice for returns. Refunds will be processed once we have received, inspected, and processed the returned part(s). Original shipping charges will be deducted from the refund amount, with exceptions for damaged or incorrectly stocked parts. Please allow 5-7 business days for the refund to appear in your account.

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